Searching for a shipment
When a delivery site receives a a shipment from a pharma company, delivery site representatives can instantly check to see whether the pharmaceuticals are safe to use, via a web site provided by the pharma company.
Note
Not all customers have the same search parameters. You may not see all of the following parameters, or you may have parameters not shown here.
Item | Description |
|---|---|
Shipment reference | Reference to unique identifier of shipment in customer's system. NoteYou can find this reference in documents attached to the shipment. NoteNot all customers have the same lookup filters. You may not see this filter. |
Custom property | Reference to a custom property your company has configured to search for shipments. NoteNot all customers have the same lookup filters. You may not see this filter. |
Logger ID | Bar code of logger.  NoteNot all customers have the same lookup filters. You may not see this filter. |
Search | Click to search for the report for the shipment that matches the supplied parameters. |
Searching for a shipment
To search for a shipment, do the following:
In a browser, navigate to the site provided by the pharma company.
The link will be in the format
https://[prefix].share.controlant.com.Depending on the configuration of the page, do all of the following that is applicable:
In the Shipment reference box, type the shipment reference for the shipment.
In the Custom property box, type the custom property for the shipment.
In the Logger ID box, type the bar code of any logger that was in the shipment.
Click Search.
The results appear.
The results show a brief overview of the shipment.
Item | Description |
|---|---|
Reference | Reference to unique identifier of shipment in customer's system; |
Status | Status of the shipment:
|
Data Status | Indicates whether all expected temperature data has been received for this shipment:
|
Quality | Quality status of the shipment:
|
Message | Message for this shipment:
|
Action | Actions you can take for this shipment:
|
Return temperature monitoring device | Instructions for how to return temperature monitoring device. |
If the Quality Report is available, you can download it.
Click
.A pdf file of the Quality Report is downloaded. You may be asked to select the folder to save the file in.
Navigate to the folder you saved the report.
Open the report.
For more information about the report, see Quality Report.
If the Quality Report quality report is not available, and you get the message Report not yet available, you can sign up to receive an email notification when the Quality Report becomes available.
Requesting notification email when Quality Report is available:
To sign up to receive an email notification when the Quality Report is available, click
.The Subscribe dialog appears:
In the Email box, type your email address.
Click Notify me.
When the report is available, you will receive an email notification containing a link to a Share Portal page where you can download the report.
If no match is found for your search parameters, check whether there is a typo in the parameters you supplied and try again.
Contact support@controlant.com or visit the Controlant Support Center.
This shipment contained an eco-friendly, reusable temperature monitoring device. Please send it back to us so it can be reused in future shipments.
Processing a return label will only require one minute of your time.In case of lost logger or missing logger envelope, please let us know by reporting an issue below.
To arrange to return the device, do the following:
Do one of the following:
In the search results, for the device you want to return, click
.In the Reference list, select the device you want to return.
Click Arrange return.
In case of lost logger or missing logger envelope, please let us know by reporting an issue.
To report an issue with a device, do the following:
Do one of the following:
In the search results, for the device you want to return, click
.In the Return temperature monitoring device area, in the Reference list, select the device you want to return.
In the Return temperature monitoring device area, in the Reference list, select the device you want to return.
Click Report issue.