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Service events

In this section:

You can look up, create and register service events by scanning or entering the device ID.

Event History

You can look up the history of service events for a device.

Fleet Manager - Service Events - Event History page

In the Fleet Manager menu bar, click Service Events and then click Event History.

The Event History page appears.

  • To select the device for which you want to see the event history, scan the device ID or, in the Device ID box, type the device ID.

    In the table, the event history for the selected device, appears:

    Fleet Manager - Service Events - Event History page - with a device selected

Register a service event

Production engineers can create and register various production events to the Saga devices and view the maintenance history of a device.

Note

You can only register one service event at a time, but you can register the same service event for multiple devices during the same session.

Fleet Manager - Service Events - Register Event page

In the Fleet Manager menu bar, click Service Events and then click Register Event.

The Register Event page appears.

Event types

By default, you can register the following service event types in Fleet Manager. Production engineers can create new event types if required.

Table 22. Register events — Event types

Event type

Description

Battery replacement

Register a battery replacement event.

Note

You can include the part number of the new battery.

Probe replacement

Register a probe replacement event.

Note

You can include the part number of the new probe.

Probe reinforcement

Register a probe reinforcement event.

Note

You do not need to include any part number.



Registering an event

  1. In the event type list, click the type of event you want to register.

  2. Click Start Session.

    The Register event dialog appears.

    Fleet Manager - Service Events - Register Event dialog for Battery replacement event

    1. Check the header to verify you have selected the correct service event.

    2. To configure whether you want to register the part number of the replacement part as part of the event, do one of the following.

      1. If you want to register the part number of the replacement part as part of the event, click Yes.

      2. If you do not want to register the part number of the replacement part as part of the event, click No.

    3. Click Confirm.

  3. For each device you want to register this service event to, do the following:

    1. To select the device, scan the device ID or, in the Device ID box, type the device ID.

      Fleet Manager - Service Events - Register event - Scan or enter device ID

    2. If you want to register the part number of the replacement part as part of the event, scan the device ID or, in the Scan part number box, type the part number of the replacement part.

      Fleet Manager - Service Events - Register event - Scan part number

  4. To finalize the Service event, click Register or press Enter.

    The service event is registered.

Manage Events

You can manage the event types available.

Fleet Manager - Service Events - Manage Events page

In the Fleet Manager menu bar, click Service Events and then click Manage Events.

The Manage Event page appears.

Event types

By default, you you will have the following service event types in Fleet Manager, but you may want to add more service event types.

Table 23. Register events — Event types

Event type

Description

Optional

Battery replacement

Register a battery replacement event.

Submit the part number of the new battery.

Probe replacement

Register a probe replacement event.

Submit the part number of the new probe.

Probe reinforcement

Register a probe reinforcement event.

N/a



Events list

List of available service events.

Table 24. Events list table

Item

Description

ID

Unique identifier of service event.

Event

Name of service event.

Created At

Date and time scan event was created, in in ​D MMM YYYY, HH:MM format.

Created By

Username of user who created the service event.

Account Admin -­ Company Control Panel - User Management - User actions

Click to see available actions:

  • Edit event - opens the Edit Event dialog box where you can edit the event name.

  • Delete event - opens the Delete event confirmation box.



Creating an event type

  1. Click Create Event.

    The Create New Event dialog appears.

    Fleet Manager - Service Events - Manage Events - Create new event dialog

  2. In the Event name box, type the name of the service event.

    Fleet Manager - Service Events - Manage Events - Create new event dialog - example

  3. Click Create.

    The event is created. The Event list appears, including the event you just created.

Editing an event

  1. Locate the service event you want to edit, and in the action column, click Account Admin -­ Company Control Panel - User Management - User actions, and then click Edit Event.

    The Edit Event dialog appears.

    Fleet Manager - Service Events - Manage Events - Edit event dialog

  2. In the Event name box, type the new name of the service event.

    Fleet Manager - Service Events - Manage Events - Edit event dialog - changed

  3. Click Save.

    The event is saved with a new name. The Event list appears, including the event you just renamed.

Deleting an event

  1. Locate the service event you want to edit, and in the action column, click Account Admin -­ Company Control Panel - User Management - User actions, and then click Delete Event.

    The Delete Event dialog appears.

    Fleet Manager - Service Events - Manage Events - Delete event dialog

  2. Click Confirm.

    The event is deleted. The Event list appears, without the event you just deleted.